Visiting Angels of Northern Arizona announced today that it received the distinguished 2022 Best of Home Care –Top 100 Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care. The Top 100 Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is only awarded to 100 home care businesses in North America. Recipients must consistently rank among the very highest in 10 or more quality metrics. As a Top 100 Leader in Experience Award recipient, Visiting Angels of Northern Arizona is recognized among the very best home care providers participating in the nationwide Home Care Pulse Experience Management Program.
This accomplishment demonstrates Visiting Angels of Northern Arizona’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels of Northern received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels of Northern Arizona management team set goals to reach the highest level of Experience possible.
Cecelia Jernegan Marketing Coordinator for Visiting Angels of Northern Arizona responded “the culture and values of our organization starts at the top with franchise owners, Chris and Michele Smith. The team is led by CEO Michelle Johnson who motivates all employees, staff and caregivers to be compassionate leaders”. The team in Arizona includes Gabriella Berne, Nicole Weston, Kayleigh Benardino, Andrea Hernandez, Larriss Basquez and Jenny Sullivan.
The Best of Home Care – Top 100 Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Visiting Angels of Northern Arizona that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Visiting Angels of Northern Arizona has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”